The wheels grind exceedingly slow but I have got a letter of apology(well sort of) from the Consultant who did the Endoscopy. He regrets that the Day Surgery could well have picked up on urinary problems and that A and E could have done better.

However I have yet to receive a response to my comments about the new 111 service. Medically trained staff there should have picked up what the likely cause of my problem was and pointed me in the correct direction.

My letter was sent on 1 February.